Swile
Numérique (informatique, data, digital, etc)

Informations sur l'entreprise

Nom de l'entreprise : Swile
Ville : montpellier 34000

Détails du contrat

Type de contrat : cdi
Type de métier :
Date de publication: 15/10/2022
Offre

A propos du recruteur

Description du poste

😎 Your future position :The IT team is growing and we are looking for an IT Support Specialist who will be in charge of maintain the best possible user experience for our Swilers in Paris Montpellier Sao Paulo or in full remote! You will work on a Hardware Software and IT Process perimeter in order to manage requests and handle incidents! 👌Your role would be to work on:- Management of the support ticket queue (reception / qualification / follow-up)- Processing of Level 1 and Level 2 tickets- Inventory and stock management (computers accessories spare equipment...)- Create and maintain incident resolution procedures- Analyze root causes of incidents and find ways to avoid future occurrences- Prepare onboarding (hardware accounts & access)- Ensure the training of newcomers on our tools- Manage offboarding (accounts equipment control & second life management)- Ensure the maintenance in operational condition of the office's IT equipment (video printers...)

Profil recherché

🥇Your future team :You will join the IT team which is in charge of delivering maintaining and supporting all IT assets (end user devices IT office services application and platform).You will report to Mathieu our IT Service Manager and join a team of 4 with Louis-Marie (Head of IT - Paris) Fabio (IT System Administrator - Paris) and Dan (IT Specialist - Brazil).• The IT team is organized around 3 axis: IT services📍 you’ll be here IT Platform and applications IT TransformationThe IT team is part of the Central Operations team which is designed to support Swile’s growth by implementing scalable processes automated tools and delivering smart business insights.This position is based in Montpellier.💻 Our environment: Offices in France and Brazil PC & Mac (550 laptops + 100 smartphones) SaaS: Google Workspace Slack Notion...

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