Scaleway

Numérique (informatique, data, digital...)

Scaleway is a fast-growing cloud company. We are headquarted in Paris with a hub in Lille. We are a bunch of talented people, working to build a better Internet. Our mission is to make infrastructure services easy again. We deeply care about supporting the growth of all our employees and making sure they feel professionally fulfilled 10 reasons to work @ Scaleway: Work with the best technology and the best technologists. Be a strong voice in the product development lifecycle. Work in an open source friendly environment. We have amazing working spaces, "La Maison" in the heart of Paris and Lille. Work in a fast moving environment. Contributing to high-level strategy in collaboration with our executive and product teams. Learn new things everyday. Work on products you use everyday. Extremely attractive salary and benefits package. We love what we do and love to be the best at what we do.

Our Team As a Trust and Safety Specialist, you'll work in many areas: security alerts (Spam, Phishing, Malware etc.), security (Bruteforce, ScanPort etc.), risk (fraud etc.), and legal and regulatory matters (LCEN - law for confidence in the digital economy, DMCA, copyright, libels etc.) You will analyze clients' accounts to identify fraudulent activities and establish profiles to communicate to technical teams whose role it is to improve automated processing tools and perform analyses on the various documents. You will be responsible for our clients' accounts and our infrastructure's security. You will monitor our network's reputation to solve incidents, alerts and clients' issues. Main Missions Dealing with a high number of security alerts Analyzing accounts and payment methods Implementing the general terms and conditions of sale, and providing precise and reliable information to our customers Identifying trends in security alerts and fraudulent activities upon which you base your recommendations Ensuring that the reputation of our IP addresses is monitored, and taking action in case IP addresses are blocked Managing and monitoring LCEN and DMCA requests Interacting with the various stakeholders surveilling copyright infringements Managing the procedures associated with each agent (ALPA, NAGRA, etc.) Deciding whether a client is eligible for quota increases or access to additional services

About You Autonomy and teamwork Inquisitiveness, reliable analyses, cross-checking Observation and flexibility Good stress management, multitasking Solid anomaly analysis and problem-solving skills, logic Solid ability to collect, analyze and summarize essential information for business management on a daily basis Reactivity and adaptability to procedural changes Offering recommendations in connection to security alert checks Organization and attention to detail while managing and monitoring LCEN and DMCA requests Ability to determine whether a client is eligible to quotas or additional services Good customer service skills, able to reassure and guide clients during the problem-solving process Fluent English and French. You recognize yourself by reading these lines and you want to join a young, innovative, growing company where it is good to work? Then don't wait any longer and join us :)